Privacy Policy
Alpha Restoration Inc (DBA Raccoon Restoration) (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request an estimate, inquire about our services, or communicate with us by phone, email, or SMS.
1. Information We Collect
Personal Information:
We may collect the following information when you contact us or request our services:
Name
Email address
Phone number
Property address or service location
Information submitted through contact forms and estimate requests
Communication preferences and consent records
Non-Personal Information:
When you visit our website, we may automatically collect certain technical information, including:
IP address
Browser type and device information
Operating system
Website pages visited and general usage patterns
Referring website addresses and analytics data
Client Communication:
When you contact us, request an estimate, or discuss a restoration project, we may collect information relating to:
Roofing and exterior service inquiries
Property conditions and reported damage
Project requirements and estimates
Photographs or documents you voluntarily provide
Customer service communications and appointment preferences
Please avoid submitting sensitive personal information unless it is necessary for your service request.
2. How We Use Your Information
Alpha Restoration Inc (DBA Raccoon Restoration) may use the information we collect to:
Respond to inquiries and requests for estimates.
Schedule inspections, appointments, and project consultations.
Provide roofing, repair, and restoration services.
Communicate about project progress, appointments, and service updates.
Send service-related notifications and follow-up communications.
Send promotional communications when permitted by law and, where required, with your consent.
Process payments and manage relevant business transactions.
Improve our website, services, and customer experience.
Maintain website security, prevent fraud, and comply with legal obligations.
Maintain records of communication preferences and consent.
3. SMS Messaging & Compliance
If you provide your phone number and opt in to receive SMS messages from Alpha Restoration Inc (DBA Raccoon Restoration), we may send messages relating to your service inquiries, inspection appointments, estimates, project updates, customer support, and promotional offers where you have provided the appropriate consent.
Consent: SMS messages are sent in accordance with applicable consent requirements.
Opt-out: Reply STOP to any message to opt out of future SMS messages.
Help: Reply HELP for assistance or contact us using the information provided below.
Message frequency: Message frequency varies depending on your interactions, service requests, and message preferences.
Message and data rates: Standard message and data rates may apply, depending on your mobile carrier and wireless plan.
Consent is optional: Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties except with service providers necessary to operate our messaging program or as otherwise permitted or required by law.
4. Information Sharing & Disclosure
Alpha Restoration Inc (DBA Raccoon Restoration)does not sell personal information to third parties. We may disclose personal information in limited circumstances, as described below.
Service Providers:
We may share information with trusted service providers that help us operate our business, including:
Website hosting and maintenance providers
Customer relationship management and communication platforms
SMS messaging providers
Scheduling and business administration services
Payment processors and other operational vendors
Website analytics and security providers
These providers may access information only as reasonably necessary to perform services on our behalf, subject to applicable contractual and legal requirements.
Legal Compliance:
We may disclose information when reasonably necessary to comply with applicable laws, regulations, court orders, or other lawful requests, or to protect our rights, property, safety, and business operations.
Business Transfers:
If Alpha Restoration Inc (DBA Raccoon Restoration)undergoes a merger, acquisition, restructuring, or sale of business assets, information may be transferred as part of that transaction, subject to applicable privacy laws and appropriate safeguards.
SMS Privacy
SMS consent and opt-in information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with authorized messaging providers as necessary to deliver and administer the messaging program.
5. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.
These measures may include access restrictions, secure systems, appropriate vendor safeguards, and data retention practices.
However, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure. We cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Maintain website functionality.
Understand website traffic and visitor behavior.
Remember user preferences.
Improve website performance and usability.
Measure the effectiveness of website content and advertising, where applicable.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and tracking technologies.
7. Your Rights & Choices
Depending on your location and applicable law, you may have the right to:
Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to applicable exceptions.
Opt out of certain marketing communications.
Withdraw consent for future communications where consent is the legal basis for processing.
Request information about how your personal information is collected, used, or disclosed.
Exercise other privacy rights available under applicable law.
8. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. These third parties maintain their own privacy policies and practices.
Alpha Restoration Inc (DBA Raccoon Restoration) is not responsible for the privacy, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.
The updated policy will be published on our website with a revised effective date. Where required by law, we will provide additional notice of material changes.
Your continued use of our website after an updated policy is posted does not override any rights or consent requirements established by applicable law.
10. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like more information about our data practices, please contact us:
Alpha Restoration Inc (DBA Raccoon Restoration)
Phone: (224)-383-8381
Email: [email protected]
Website: https://raccoonrestoration.auxo-growth.com/
Location: Barrington, Illinois, USA
Raccoon Restoration is committed to providing a seamless and reliable restoration experience, helping homeowners and businesses protect their properties with quality roofing, repairs, and exterior restoration services. Our goal is to make every project straightforward and stress-free through professional workmanship, clear communication, and dependable solutions tailored to each property's unique needs.